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Here's a few questions I get asked all the time about this site and how to get stuff to work as well as questions concerning accounts, content and technical support.

General site questions


Q:
I thought this was a sims only site?
A: It still is sims refers to playable characters you can create all the games listed on this site can do that.

Q: Is this a paysite?
A: Yes it is to access the subscribers downloads and the adult objects on this site you will need to signup. This is a paysite unlike some sites who claim  to be free except have donations than hold a lame donation drive every few weeks profiting off other peoples work at least I admit what I'm doing.  You may view the normal subscribers downloads for free by going to the relevant sections but you will need a username and password to download that meaning subscribing with money. I'm not begging you to subscribe do or don't it's your choice. Once you download anything from this site it's yours to keep and do whatever you want with. One fee gets you access for a whole month to the entire site there are no POINTS or limits to what you can download.

Q: Why is this site so expensive?
A: Well think about it on the official site it's $20 for 2040 sim points most of the sets cost more than this and the premium content is usually 600+ points each. Other amateur sites charge $3-7 per download what a ripoff! My site you pay one price and it lasts one whole month I update once a week and your subscription gets you access to ALL the items on the site for one price. Still think it's expensive?

Q: What payment methods do you accept?
A: You can subscribe using a credit card online or western union money transfer. When you signup online you can also select direct debit (not available in all countries), Asian card or use online check (not available in all countries.) If you live in Australia contact me to take advantage of a money order or bank transfer. I also accept other payments not listed here contact me for more details.

Q: I don't want to send you my credit card details!
A: You won't all transaction are handled offsite using verotels secure online transaction system which I have no control of or even see. Everything is automated.

Q: My transaction was declined?
A: If you are a new Verotel customer and you receive 'Your credit card is DECLINED' when you want to sign up, then please check the following:

a. did you fill out all the fields in the order form?
b. did you enter the correct expiration date?
c. did you leave any spaces or dashes in your credit
card number or phone number?
d. did you use your home phone number as the phone number entered?
e. did you enter your complete email address?
f. did you fill out the correct address and cardholder information?
g. are you currently in the country where your credit card was issued?
h. do you have sufficient funds in your credit card account?

If all your answers are YES on above questions, please send us an email at livesupport@verotel.com

Due to security reasons you are only able to do a transaction once
per 10 minutes. So please wait at least 10 minutes before submitting your information again.

Still having trouble than contact me to discuss other payment methods.

Q: Um what will show up as the charge on my bank statement?
A: It will say verotel.

Q: Do you provide refunds?
A: Refunds are only permitted in certain situations I will not provide refunds if you tell me you couldn't log in and I have tested your username and password if they work for me than there is no problem and the problem is on your end. You need to read above on getting your username and password to work the main problem is spam blockers their the biggest culprit because when you try to log in a popup box will appear to type your username and password in and if your spam blocker is blocking this box than you cannot log in! You either need to configure it to allow popups on this site, add this site as a trusted site or whatever AND if all else fails than just disable it completely! I will also not issue a refund if your not happy with the content you had plenty of time to check the previews section, you saw what was available! If you can't get your downloads to work than check this FAQ all over and also the knowledge database your answer is probably in there.

And finally emailing me asking for a refund saying the mods don't work or are crashing your game is not my fault either it's yours. I test all mods and objects in my game before I release them and they work perfectly for me. You have either installed a wrong file or a file that requires an expansion pack that you don't have or you have not updated to the latest patch this is a critical step. Go back and check what you have installed and delete the mods that don't belong. If you don't know how than go look in your C:\Users\yourname\Documents\Electronic Arts\The Sims 3\mods\packages folder.

ALL mods that get installed are in there including skins, wall, objects anything custom made. If you don't know what mod is causing the crash than you have to Figure out which mod is causing it on your own by moving a package file out of the packages folder and start the game. Keep doing this until the game starts the last file you removed is the culprit simply delete it and don't use it. If you have to do this over 10 times than that's what you have to do, it is the only way to track down a faulty mod it's the same method I use.

Q: What happens if I do a chargeback?
A: If you decide to do a chargeback verotel do not take kindly to this and will ban your card from ever being used with them again in other words you can never come back. If you have a problem contact me 1st!

Q: How do I cancel my account?
A: For a 1 time payment account it will just simply run out on the due date but for recurring accounts use this link: http://cancel.verotel.com. When prompted enter your username your account will remain active until the due date when your account would need to be renewed. You can however subscribe again later or choose a 1 month payment plan.

Q: Where are the adult downloads and oblivion mods?
A: You need to click the login button above than enter your username and password to access them a subscription is required.

Q: Where are the sims nude skins/genetics?
A: After logging in click the nude skins link and select sims 1,2 or 3 section..

Q: Does your downloads work on a mac?
A: There are several guides in this section on how to get mods to work with MACS.

Q: None of the downloads work I get a page of weird text when I click on a download?
A: Most of the files on this site are in RAR format. RAR is better than ZIP since it allows much better compression however some browsers cannot download this format on their own. You have several choices on how to download these:
1. Simply right click and choose save/download file as and save it as it is in RAR format.
2. If your browser supports add-ons look for one called flashgot.
3. getright can be used to download RAR files.
and of course once you download them you need a program to unzip RAR files. winrar, winzip 11+ and rar expander (for macs) are a few choices.

Q: My username and/or password does not work?
A: Here's A few tips when entering your username/password:
1. Make sure there are NO spaces in between or after the characters!
2. Enter the u/p exactly how it appears including upper and lower case letters.
3. Try typing the u/p in instead of copy and paste from your email message.
4. Make sure your browser is allowing popups and scripts to run on www.pandorasims.net. There are no ads or virus's present however our username, password box will open in it's own window so you can type them in. This special window is a script file so make sure if your using virus scanners, popup blockers or spyware detectors that it is not stopping this window from appearing.
5. In your browser add www.pandorasims.net as a trusted website.
My  advice is to always use either internet explorer 7+ or firefox 3+. If it's still not working than contact me and I'll see what's wrong there may be an error or your account may have expired. If you order a 1 month only subscription remember your account will expire in 1 months time on that date you signed up you must remember this date since you will not be told when your account is about to expire! If you don't want your account disabled than order a continuous/recurring billing plan with this plan you will be notified when your account is about to expire and if you'd like to renew it. With a continuous account you will not be re-billed unless you answer yes in the e-mail otherwise your account will expire.

Sims 1 support questions

Q:
How do I install objects?
  1. When you have downloaded the zip file containing the skins first you must unzip the contents using winzip, or sims file maid.
  2. Now locate where you have the sims installed for most people it will be: c:\program files\maxis\the sims.
  3. Locate the downloads folder and simply unzip the objects .iff file into it. If you want keep the folder organized by creating additional folders and placing each object type in them. For instance create folders for decorative, chairs, beds etc.
Q: How do I install skins?
  1. When you have downloaded the zip file containing the skins first you must unzip the contents using winzip, or sims file maid.
  2. Now locate where you have the sims installed for most people it will be: c:\program files\maxis\the sims.
  3. Locate the gamedata folder and than the skins folder inside it. Simply unzip the skins files into it. If the skin contains SKN, CMX head files, and bitmaps make sure to put them into gamedata\skins too!
Q: How do I install custom animations?
A: Since the release of simposiem new animations have been popping up all over the place. This site has objects with such animations and they can be a bit of a pain to install and get up and running so follow these steps and tips on getting them to work! The animation files always have the extension .cfp and usually always come with a .cmx file. For the love bed animations some beds require you do download the animations separately they will not be included with the love bed's zip file. For such beds simply look for the sign that says: to download animations click here than click there. There are many ways to install animations the odd thing is it's different with each person so read below and follow each instructions step by step to get them up and running.
  1. When you have downloaded the zip file containing the skins first you must unzip the contents using winzip, or sims file maid.
  2. Once unzipped you have to put each file into it's correct locations. I recommend making a test neighbourhood in the game so you can easily buy the objects and test if the animations are working or not. Use the cheat: rosebud after pushing CTRL+C and type in cheat box to give you lots of cash.
  3. For many people all you do is go to where the sims is installed for most people it will be: c:\program files\maxis\the sims. and find the downloads folder. Once inside create a NEW folder and name it to whatever the object you are trying to install like lovebeds, or spanker etc. Now simply place (or you can even unzip straight into this folder) all the IFF, CFP and CMX files into this new folder. Start the game the object should be in working order...if it is not than follow these additional steps below. Remember to keep the actual objects .iff file in downloads that file never needs to be moved.
  4. Move the .cfp and .cmx files to your gamedata/skins folder. Start the game if the object works than your done if not than proceed to step 5.
  5. Move the .cfp and .cmx files to your gamedata/animations folder. Start the game if the object works than your done if not than proceed to step 6.
  6. Move the .cfp and .cmx files to your ExpansionPack3\Animations folder (hotdate ONLY if you have vacation and above installed than proceed to step 7 otherwise) Start the game if the object works than your done. If not than proceed to step 7.
  7. If you have the United States Version and have tried all the above but the object still does not work than try putting the .cmx and the .cfp in theSims\ExpansionPack\ExpansionPackAssets\ Make the "ExpansionPackAssets" folder in "ExpansionPack" if you don't have it. Start the game if the object works than your done. If not than proceed to step 8.
  8. If you have expansion packs after hotdate installed than move the .cfp and .cmx files to the ExpanionShared folder. Start the game if the object works than your done. If not than I'm afraid I cannot help you any further.

Sims 2 support questions

Q:
How do I install objects?

  1. When you have downloaded the zip/rar file containing the objects first you must unzip the contents using winzip, winrar or sims 2 file maid.
  2. Now locate your my documents/ea games/the sims 2/downloads folder and place the unzipped contents in there. If there is NO downloads folder you need to create it name it exactly: Downloads.
  3. If your my documents folder is located in a different location than make sure to install in /ea games/the sims 2/downloads folder located in the location where your my documents is.
  4.  If an object has a base object than this MUST be installed 1st before you attempt to install any re-colors!

Q: What are base objects?
A: In the sims 2 re-colors are a sub part of their base object the base object is an object already in the game when a re-color is made it will use it's base object and appear in the same location as it. Unlike in the sims if you had several re-colors installed they would all be spread out in the categories in the sims 2 the re-colors show up in their base object! When a new mesh is made this becomes the base object since it's not from the game originally any re-colors made from it must have their base object in the game before they will exist! So when you see an object that has re-colors always download the base object 1st before downloading any of these re-colors it will tell you which is the base object.

Q: What are slave objects?
A: Slave objects are special objects that share another objects textures to function. For you to use a slave object you must have the objects base object and at least 1 recolor installed for them to work. They can function by just having the base object but the more recolor's you have installed the more textures will show up on the slave object. It will tell you if an object is a slave when you go to download it make sure to download the base object in the same section 1st!

Q: How do I install new meshes?

  1. When you have downloaded the zip/rar file containing the objects first you must unzip the contents using winzip, winrar or sims 2 file maid.
  2. Now locate your my documents/ea games/the sims 2/downloads folder and place the unzipped contents in there.
  3. If your my documents folder is located in a different location than make sure to install in /ea games/the sims 2/downloads folder located in the location where your my documents is.

Q: My downloads and/or skins don't show up in my game?
A: This can be caused by several problems the 1st being after you install a new expansion pack the game thinks it's wise to disable ALL of your custom content! To re-enable it go to your options menu (F5) in the game, select game options and in the top right you should see a menu saying custom content. Click the star (*) than select down bottom ENABLE! Restart game and they should all be back. If not download sims content manager from sims 2 website and use that to enable ALL your stuff. Next this is probably the most reason people can't get their stuff to show up and you won't believe how stupid it is! When you create your downloads folder or the game does make sure the downloads folder starts with a capital D! like: Downloads. If it doesn't have a capital D than you can bet half your stuff won't appear in the game!! To rename your downloads folder simply locate it in: my documents/ea games/the sims 2. Find the folder downloads make sure it starts with a capital D if not click on it and push F2 key than rename it. If you don't have a downloads folder than create 1 right click and choose new folder make sure to name it: Downloads! And finally when you have multiple users on your system each person has a different my documents folder. when you install stuff make sure it is going into YOUR my documents folder and not someone else's! If your not sure than install the stuff into ALL the my documents/ea games/the sims 2/downloads folders!

Q: How do I install collection files and use them?
A: locate your my documents/ea games/the sims 2/collection folder and simply extract the files in there. Go into buy mode in the game and select collections you can now access all the objects part of that set quickly and easily!

Q: The sex parts aren't showing up in the game?
A: 1st make sure you have installed them correctly into: my documents/ea games/the sims 2/downloads. And make sure you do not have any other default female/male sex parts installed because you can only have 1 at a time installed! And lastly the sex parts will only show up in high graphics settings so make sure your game is set up correctly in the game options. To do this push F5 in the game go to graphics settings and in the top right corner select graphics settings to HIGH. Be warned if you have a slow computer this will slow your game down though.

Q: How do I use the nude genetics?
A: Click here for a tutorial!

Q: My sims look all weird and spiky?
A: If your sims look weird, distorted or with all spiky branches coming off them than you need to update your video drivers. This problem is more common on ATI video cards make sure you have the latest video drivers and also any sim patches installed to solve this problem. If the problem still persists try turning down graphics settings to medium or low in the game. Doing this however will cause the sex parts not to appear. Go here for graphic card drivers: nvidia | ATI

Sims 3 support questions

Q:
How do I install objects and game mods?
A: Follow this tutorial (please note if you install the super nude/mod patch it will automatically do these steps for you.)
MAC users please skip to step 8.
  1. When you have downloaded the zip file containing the files first you must unzip the contents using winzip, winrar or rar expander for macs.
  2. Before you can get any custom sims 3 content to work you need to download and install the startup kit click here now!
  3. Before continuing make sure you have installed the latest patch use the launcher and update through there this MUST be done!
  4. Once done locate your C:\Users\yourname\Documents\Electronic Arts\The Sims 3 folder and create a new folder inside and name it: Mods.
  5. In the startup kit is a file called Resource.cfg place this file into that mods directory.
  6. Now in the mods directory create a new folder and call it: Packages.
  7. From now on install all .package files into the Packages directory! You can even create new folders and keep everything organised like I've done below.
  8. Mac users ONLY: Find The Sims 3 game icon, which is probably in your Applications folder. Right click on it, and select, Show Package Contents.

    If this option is not showing up, you're probably clicking on a short-cut game icon, and not the original. If you have The Sims 3 in your Dock, right click on the icon from the dock and select Show in Finder. This will bring you to the original.

    Choosing Show Package Contents will open up a window with another folder. Navigate through the folders in this order:

    Contents -> Resources -> transgaming -> c_drive -> Program Files -> Electronic Arts -> The Sims 3.

    Once you get to this location, drag and drop your Resource.cfg file (from the startup kit) into this folder.

    In the same folder you just placed the Resource file, select File > New Folder from the Finder menu. Label this new folder Mods, and double-click it. Inside the Mods folder, create a second folder called Packages.

    Now go download some custom content! If you're getting a web page full of gibberish when you try to download a RAR file, you may have to right click (or Ctrl+Click) on the download link and select Download Linked File or Save Target As.

    After downloading custom content, extract it in rar expander just like you did with the Resource file. It should become a .package file.

    Drag and drop the custom content .package files inside the new folder you created called Packages, and you're done!

    EXTRA STEPS: If your mods still don't show up you may need to do these extra steps below:

    Locate your Finder/Documents/Electronic Arts/The Sims 3/ folder.   

    copy the Mods folder with the resource.cfg & package folder in here, as well as put the resource.cfg file out side of the Mods folder (as well as inside).

Q: My default nude skins and replacement textures are now showing up in my game?
A: (if you install either the super nude or mod patch you don't need to do this) Open your my documents/electronic arts/the sims 3 folder and delete the files with cache in them example:  SimcompositorCache (the super nude and super mod patches will delete this files automatically after install is finished.) Now start the game all sims including existing custom sims should now have the new defaults. these files will create themselves again this is normal these files caches sims textures and clothing so they load faster when you install new clothing/skins it needs to be deleted so the new skins can be integrated into it otherwise the game will just keep using the old file with all the old skins/textures and never add new ones.

Q: How do I install the supermod/nude patches?
A: If you choose to install either of these they will automatically set up a mods/packages folder etc for you and you won't need to follow the above steps unless you wish to install the mods manually or can't use the self installers. In this tutorial I am installing the super mod patch and I have the following expansions Ambitions, late night and showtime ONLY.

  1. When you have downloaded and extracted the exe file activate it to begin the installer.
  2. Once you get to the mod selection screen 1st start at the shared files section. The patch contains multiple versions of certain mods you must select only one to install according to the latest expansion you have installed.
  3. Remember I only have ambitions, late night and showtime installed so 1st I scroll through the list looking for the showtime version since that is the latest expansion I have installed. Once i have found and selected the showtime version I now look for the latenight version since this is the 2nd latest expansion I have installed. Notice I am only selecting one version of each mod!
  4. Now that I've done that I now select the sims 3 original mod tab and expand it and select the mods I want installed.
  5. I do the same for the ambitions tab since i don't have WA installed I skipped that section.
  6. I repeat step for latenight.
  7. And finally showtime. I ignore any other expansion category since I do not have these installed!
  8. When I'm ready I click next and go to the next step. If everything is working correctly the correct install directory should have automatically been scanned in. If it has not been than you must click change and browse for your \Users\yourname\Documents\Electronic Arts\The Sims 3 folder. DO NOT add mods\packages onto the end this will be done automatically! Also note in the image below it only says documents and not my documents but that is the correct folder it's what it looks like in windows 7.
  9. After clicking next check to see if everything is correct than click next to begin install.
  10. And that's it your done! The installer has also created a folder in your start menu where you can uninstall the patch anytime.

Q: I get an error saying there are unsupported mods when I start the game If i click continue the game crashes?
A: This error appears when you are using a mod that is NOT compatible with the current version of the game you have installed/or the latest patch. 1st check the supermod and supernude patch and look closely for big red text next to a mod it will tell you if this mod is not compatible DO NOT install it if so! If you have installed that mod than open your C:\Users\yourname\Documents\Electronic Arts\The Sims 3\Mods\Packages folder. Now locate the name of the mod and select it than push the DEL (delete) key on your keyboard and do not install it again unless it is updated and says it is now compatible. If you have the latest expansion pack and a mod says it is NOT compatible with a previous expansions than it will also NOT be compatible with the latest expansion either!

Q: The male nude genitals don't show up?
A: Install the sex interactions from the super nude patch even if you don't intend to use them it also contains an option to click on sims and change them to nude. You might also need to have your games graphics settings set to the highest setting especially in the SIMS DETAILS setting. Also if you installed the super nude patch manually you will need to Open your my documents/electronic arts/the sims 3 folder and delete all the files with cache in them example:  SimcompositorCache.

Q: Are there love beds, dildos, sex rugs and all the other cool stuff for the sims 2 available for the sims 3?
A: There are sex animations that are now available right now in the super nude patch I'm hoping to get other stuff made in the very near future if you think you can help by making these cool things become a reality than please feel free to contact me!

Q: How come there are mostly only decorative objects available?
A: Right now it's very difficult to make any sims 3 custom content the best we can make at the moment is simple decorative items or alter already existing items in the game.

Q: Are these mods compatible with awesome(notso)mod?
A: Don't know and don't care.

Q: Are these mods compatible with NRAAS master controller?
A: Yes they are however you may experience a small bug where sims get into the shower with their clothes on when using any of the nude skins or custom clothing. But here is how to fix it:
If the sim is naked when you go into Edit in CAS or use the MC Stylist, you are editing the naked outfit. When you exit back to the game, whatever the sim is wearing becomes the new naked outfit and is used when showering and by Get Naked. It's MC's method of editing the naked outfit. Just make sure if you enter MC naked, leave naked and you should be okay.

Sims 4 support questions

Q:
Will you be making sexy stuff for the sims 4?
A: Sexy sims 4 stuff is now available.

Q: Will you be adding any mods for the sims 4?
A: Check the sims 4 mods section.

Q: How do I install mods?
A: After staring the game the 1st time a folder will be created in your C:\Users\yourname\Documents\Electronic Arts\The Sims 4\Mods. Place all package files into this mods folder and do not delete the resource.cfg. If you do start the game again and it will regenerate. Than in your games options (top right corner of screen) select other options and make sure enable script mods is checked.

Q: How do I install PY and PYO mods?
A: Don't extract these simply place the whole zip file intact into your mods folder.

Q: My sims look blurry especially when zoomed in?
A: In your games graphics options make sure uncompressed textures are ticked. BUT be warned a fast processor and good graphics card will be required to handle theses new settings!

Oblivion support questions

Q:
What do you need to do to enable these mods?
A: You must have installed "Shivering Islands" expansion and latest patches for Oblivion and Shivering Islands. Than to install the actual mods once extracted copy meshes and textures into data directory of your Oblivion game. OBSE may be needed to run these mods click here to download. All mods come with a readme if your not entirely sure what to do just have a read and it explains everything.

Q: How do you install mods?
A: Each mod has a readme file with instructions you should read OR you could use the mod manager download HERE.

Q:
Where are these mods located?
A: Due to their explicit sexual graphic nature and HUGE file sizes they are locked away inside the subscribers section you need a subscription to download them. If you already have one simply click the login button above to login and get them!

Skyrim support questions

Q:
What do you need to do to enable these mods?
A: Extract mesh and textures folders into your Skyrim data folder (this should be your Steam folder\steamapps\common\skyrim\Data\) or use the Nexus Mod Manager to install it.

 
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