Categories
 

Quick selection
  Sims 1 faq
Sims 2 faq
Sims 3 faq
 
Here's a few questions I get asked all the time about this site and how to get stuff to work as well as questions concerning accounts, content and technical support.

General and site questions

Q:
Is this a paysite?
A: Yes it is to access the subscribers downloads and the adult objects you will need to signup. You may view the normal subscribers downloads for free by going to the relevant sections but you will need a username and password to download.

Q: Where are the adult downloads?
A: You need to click the login button above than enter your username and password to access them.

Q: Does your downloads work on a mac?
A: There is a guide that someone sent in that explains how to get them to work. You can view it HERE. I've also had reports that my stuff works perfectly on macs.

Q: What payment methods do you accept?
A: You can subscribe using a credit card online or western union money transfer. When you signup online you can also select direct debit (not available in all countries), Asian card or use online check (not available in all countries.) If you live in Australia contact me to take advantage of a money order or bank transfer contact me for them details.

Q: Do you accept paypal?
A: Not for subscriptions it's currently illegal to use paypal to accept any adult related payments.

Q: How do I cancel my account?
A: For a 1 time payment account it will just simply run out on the due date but for recurring accounts use this link: http://cancel.verotel.com. When prompted enter your username your account will remain active until the due date when your account would need to be renewed. You can however subscribe again later or choose a 1 month payment plan.

Q: My username and/or password does not work?
A: Here's A few tips when entering your username/password:
1. Make sure there are NO spaces in between or after the characters!
2. Enter the u/p exactly how it appears including upper and lower case letters.
3. Try typing the u/p in instead of copy and paste from your email message.
4. Make sure your browser is allowing popups and scripts to run on www.pandorasims.net. There are no ads or virus's present however our username, password box will open in it's own window so you can type them in. This special window is a script file so make sure if your using virus scanners, popup blockers or spyware detectors that it is not stopping this window from appearing.
5. In your browser add www.pandorasims.net as a trusted website.
My  advice is to always use either internet explorer 7+ or firefox 3+. If it's still not working than contact me and I'll see what's wrong there may be an error or your account may have expired. If you order a 1 month only subscription remember your account will expire in 1 months time on that date you signed up you must remember this date since you will not be told when your account is about to expire! If you don't want your account disabled than order a continuous/recurring billing plan with this plan you will be notified when your account is about to expire and if you'd like to renew it. With a continuous account you will not be re-billed unless you answer yes in the e-mail otherwise your account will expire.

Q: Do you provide refunds?
A: Refunds are only permitted in certain situations I will not provide refunds if you tell me you couldn't log in and I have tested your username and password if they work for me than there is no problem and the problem is on your end. You need to read above on getting your username and password to work the main problem is spam blockers their the biggest culprit because when you try to log in a popup box will appear to type your username and password in and if your spam blocker is blocking this box than you cannot log in! You either need to configure it to allow popups on this site, add this site as a trusted site or whatever AND if all else fails than just disable it completely! I will also not issue a refund if your not happy with the content you had plenty of time to check the previews section, you saw what was available.! If you can't get your downloads to work than check this FAQ all over and also the knowledge database your answer is probably in there.

Sims 1 support questions

Q:
How do I install objects?
  1. When you have downloaded the zip file containing the skins first you must unzip the contents using winzip, or sims file maid.
  2. Now locate where you have the sims installed for most people it will be: c:\program files\maxis\the sims.
  3. Locate the downloads folder and simply unzip the objects .iff file into it. If you want keep the folder organized by creating additional folders and placing each object type in them. For instance create folders for decorative, chairs, beds etc.
Q: How do I install skins?
  1. When you have downloaded the zip file containing the skins first you must unzip the contents using winzip, or sims file maid.
  2. Now locate where you have the sims installed for most people it will be: c:\program files\maxis\the sims.
  3. Locate the gamedata folder and than the skins folder inside it. Simply unzip the skins files into it. If the skin contains SKN, CMX head files, and bitmaps make sure to put them into gamedata\skins too!
Q: How do I install custom animations?
A: Since the release of simposiem new animations have been popping up all over the place. This site has objects with such animations and they can be a bit of a pain to install and get up and running so follow these steps and tips on getting them to work! The animation files always have the extension .cfp and usually always come with a .cmx file. For the love bed animations some beds require you do download the animations separately they will not be included with the love bed's zip file. For such beds simply look for the sign that says: to download animations click here than click there. There are many ways to install animations the odd thing is it's different with each person so read below and follow each instructions step by step to get them up and running.
  1. When you have downloaded the zip file containing the skins first you must unzip the contents using winzip, or sims file maid.
  2. Once unzipped you have to put each file into it's correct locations. I recommend making a test neighbourhood in the game so you can easily buy the objects and test if the animations are working or not. Use the cheat: rosebud after pushing CTRL+C and type in cheat box to give you lots of cash.
  3. For many people all you do is go to where the sims is installed for most people it will be: c:\program files\maxis\the sims. and find the downloads folder. Once inside create a NEW folder and name it to whatever the object you are trying to install like lovebeds, or spanker etc. Now simply place (or you can even unzip straight into this folder) all the IFF, CFP and CMX files into this new folder. Start the game the object should be in working order...if it is not than follow these additional steps below. Remember to keep the actual objects .iff file in downloads that file never needs to be moved.
  4. Move the .cfp and .cmx files to your gamedata/skins folder. Start the game if the object works than your done if not than proceed to step 5.
  5. Move the .cfp and .cmx files to your gamedata/animations folder. Start the game if the object works than your done if not than proceed to step 6.
  6. Move the .cfp and .cmx files to your ExpansionPack3\Animations folder (hotdate ONLY if you have vacation and above installed than proceed to step 7 otherwise) Start the game if the object works than your done. If not than proceed to step 7.
  7. If you have the United States Version and have tried all the above but the object still does not work than try putting the .cmx and the .cfp in theSims\ExpansionPack\ExpansionPackAssets\ Make the "ExpansionPackAssets" folder in "ExpansionPack" if you don't have it. Start the game if the object works than your done. If not than proceed to step 8.
  8. If you have expansion packs after hotdate installed than move the .cfp and .cmx files to the ExpanionShared folder. Start the game if the object works than your done. If not than I'm afraid I cannot help you any further.

Sims 2 support questions

Q:
How do I install objects?

  1. When you have downloaded the zip/rar file containing the objects first you must unzip the contents using winzip, winrar or sims 2 file maid.
  2. Now locate your my documents/ea games/the sims 2/downloads folder and place the unzipped contents in there. If there is NO downloads folder you need to create it name it exactly: Downloads.
  3. If your my documents folder is located in a different location than make sure to install in /ea games/the sims 2/downloads folder located in the location where your my documents is.
  4.  If an object has a base object than this MUST be installed 1st before you attempt to install any re-colors!

Q: What are base objects?
A: In the sims 2 re-colors are a sub part of their base object the base object is an object already in the game when a re-color is made it will use it's base object and appear in the same location as it. Unlike in the sims if you had several re-colors installed they would all be spread out in the categories in the sims 2 the re-colors show up in their base object! When a new mesh is made this becomes the base object since it's not from the game originally any re-colors made from it must have their base object in the game before they will exist! So when you see an object that has re-colors always download the base object 1st before downloading any of these re-colors it will tell you which is the base object.

Q: What are slave objects?
A: Slave objects are special objects that share another objects textures to function. For you to use a slave object you must have the objects base object and at least 1 recolor installed for them to work. They can function by just having the base object but the more recolor's you have installed the more textures will show up on the slave object. It will tell you if an object is a slave when you go to download it make sure to download the base object in the same section 1st!

Q: How do I install new meshes?

  1. When you have downloaded the zip/rar file containing the objects first you must unzip the contents using winzip, winrar or sims 2 file maid.
  2. Now locate your my documents/ea games/the sims 2/downloads folder and place the unzipped contents in there.
  3. If your my documents folder is located in a different location than make sure to install in /ea games/the sims 2/downloads folder located in the location where your my documents is.

Q: My downloads and/or skins don't show up in my game?
A: This can be caused by several problems the 1st being after you install a new expansion pack the game thinks it's wise to disable ALL of your custom content! To re-enable it go to your options menu (F5) in the game, select game options and in the top right you should see a menu saying custom content. Click the star (*) than select down bottom ENABLE! Restart game and they should all be back. If not download sims content manager from sims 2 website and use that to enable ALL your stuff. Next this is probably the most reason people can't get their stuff to show up and you won't believe how stupid it is! When you create your downloads folder or the game does make sure the downloads folder starts with a capital D! like: Downloads. If it doesn't have a capital D than you can bet half your stuff won't appear in the game!! To rename your downloads folder simply locate it in: my documents/ea games/the sims 2. Find the folder downloads make sure it starts with a capital D if not click on it and push F2 key than rename it. If you don't have a downloads folder than create 1 right click and choose new folder make sure to name it: Downloads! And finally when you have multiple users on your system each person has a different my documents folder. when you install stuff make sure it is going into YOUR my documents folder and not someone else's! If your not sure than install the stuff into ALL the my documents/ea games/the sims 2/downloads folders!

Q: How do I install collection files and use them?
A: locate your my documents/ea games/the sims 2/collection folder and simply extract the files in there. Go into buy mode in the game and select collections you can now access all the objects part of that set quickly and easily!

Q: The sex parts aren't showing up in the game?
A: 1st make sure you have installed them correctly into: my documents/ea games/the sims 2/downloads. And make sure you do not have any other default female/male sex parts installed because you can only have 1 at a time installed! And lastly the sex parts will only show up in high graphics settings so make sure your game is set up correctly in the game options. To do this push F5 in the game go to graphics settings and in the top right corner select graphics settings to HIGH. Be warned if you have a slow computer this will slow your game down though.

Q: How do I use the nude genetics?
A: Click here for a tutorial!

Q: My sims look all weird and spiky?
A: If your sims look weird, distorted or with all spiky branches coming off them than you need to update your video drivers. This problem is more common on ATI video cards make sure you have the latest video drivers and also any sim patches installed to solve this problem. If the problem still persists try turning down graphics settings to medium or low in the game. Doing this however will cause the sex parts not to appear. Go here for graphic card drivers: nvidia | ATI

Sims 3 support questions

Q:
How do I install objects and game mods?
  1. When you have downloaded the zip file containing the files first you must unzip the contents using winzip, or winrar.
  2. Before you can get any custom sims 3 content to work you need to download and install the startup kit click here now!
  3. Before continuing make sure you have installed the latest patch use the launcher and update through there this MUST be done!
  4. Once done Just extract choose extract here the startup kit to your my documents/your username/electronic arts/the sims 3
  5. If done right you should now have a folder called Mods and inside this folder is another folder called Packages. If these both don't exist create them now.
  6. From now on install all .package files into the Packages folder!
  7. For mac users go to this site http://www.sims2wiki.info/wiki.php?title=Sims_3:Installing_Package_Files#OS_X.

Q: My default nude skins and replacement textures are now showing up in my game?
A: Open your my documents/electronic arts/the sims 3 folder and delete the file:  SimcompositorCache. Now start the game all sims including existing custom sims should now have the new defaults. SimcompositorCache will create itself again this is normal this file caches sims textures and clothing so they load faster when you install new clothing/skins it needs to be deleted so the new skins can be integrated into it otherwise the game will just keep using the old file with all the old skins/textures and never add new ones.

Q: The male nude genitals don't show up?
A: They only show up when the sim is naked in the shower or tub.

Q: How come there are mostly only decorative objects available?
A: Right now it's very difficult to make any sims 3 custom content the best we can make at the moment is simple decorative items or alter already existing items in the game. New animations are out of the questions right now as are any fully interact able objects that we have made in the sims 2. Things change though and as soon as we can do it they'll be here!

 
 Terms of Service | Site map | Best viewed with

 Copyright © 2010 Blaster bytes Inc. All rights reserved. All trademarks are property of their respective owners.