Here's a few questions I get asked all the time about this
site and how to get stuff to work as well as questions concerning
accounts, content and technical support.
General and site questions
Q: Is this a paysite?
A: Yes it is to access the subscribers downloads and
the adult objects you will need to signup. You may view the normal
subscribers downloads for free by going to the relevant sections but you
will need a username and password to download.
Q: Where are the adult downloads?
A: You need to click the login button above than enter
your username and password to access them.
Q: Does your downloads work on a mac?
A: There is a guide that someone sent in that explains how to get them
to work. You can view it
HERE. I've also had reports that
my stuff works perfectly on macs.
Q: What payment methods do you accept?
A: You can subscribe using a credit card online or
western union money transfer. When you signup online you can also select
direct debit (not available in all countries), Asian card or use online
check (not available in all countries.) If you live in Australia contact
me to take advantage of a money order or bank transfer contact me for
them details.
Q: Do you accept paypal?
A: Not for subscriptions it's currently illegal to use
paypal to accept any adult related payments.
Q: How do I cancel my account?
A: For a 1 time payment account it will just simply run
out on the due date but for recurring accounts use this link:
http://cancel.verotel.com.
When prompted enter your username your account will remain active until the due
date when your account would need to be renewed. You can however
subscribe again later or choose a 1 month payment plan.
Q: My username and/or password does not work?
A: Here's A few tips when entering your
username/password:
1. Make sure there are NO spaces in between or after the characters!
2. Enter the u/p exactly how it appears including upper and lower case
letters.
3. Try typing the u/p in instead of copy and paste from your email
message.
4. Make sure your browser is allowing popups and scripts to run on
www.pandorasims.net. There are no ads or virus's present however our
username, password box will open in it's own window so you can type them
in. This special window is a script file so make sure if your using
virus scanners, popup blockers or spyware detectors that it is not
stopping this window from appearing.
5. In your browser add www.pandorasims.net as a trusted website.
My advice is to
always use either internet explorer 7+ or firefox 3+. If it's
still not working than contact me and I'll see what's wrong there may be an
error or your account may have expired. If you order a 1 month only subscription
remember your account will expire in 1 months time on that date you signed up
you must remember this date since you will not be told when your account is
about to expire! If you don't want your account disabled than order a
continuous/recurring billing plan with this plan you will be notified when your
account is about to expire and if you'd like to renew it. With a continuous
account you will not be re-billed unless you answer yes in the e-mail otherwise
your account will expire.
Q: Do you provide refunds?
A: Refunds are only permitted in certain
situations I will not provide refunds if you tell me you couldn't log in and I
have tested your username and password if they work for me than there is no
problem and the problem is on your end. You need to read above on getting your
username and password to work the main problem is spam blockers their the
biggest culprit because when you try to log in a popup box will appear to type
your username and password in and if your spam blocker is blocking this box than
you cannot log in! You either need to configure it to allow popups on this site,
add this site as a trusted site or whatever AND if all else fails than just
disable it completely! I will also not issue a refund if your not happy with the
content you had plenty of time to check the previews section, you saw what was
available.! If you can't get
your downloads to work than check this FAQ all over and also the knowledge
database your answer is probably in there.
Sims 1 support questions
Q: How do I install objects?
- When you have downloaded
the zip file containing the skins first you must unzip the contents using
winzip,
or sims
file maid.
- Now locate where you
have the sims installed for most people it will be: c:\program
files\maxis\the sims.
- Locate the downloads
folder and simply unzip the objects .iff file into it. If you want keep the
folder organized by creating additional folders and placing each object type
in them. For instance create folders for decorative, chairs, beds etc.
Q: How do I install skins?
- When you have downloaded
the zip file containing the skins first you must unzip the contents using
winzip,
or sims
file maid.
- Now locate where you
have the sims installed for most people it will be: c:\program
files\maxis\the sims.
- Locate the gamedata
folder and than the skins folder inside it. Simply unzip the skins files
into it. If the skin contains SKN, CMX head files, and bitmaps make sure
to put them into gamedata\skins too!
Q: How do I install custom animations?
A: Since the release of
simposiem new animations have been popping up all over the place. This site has
objects with such animations and they can be a bit of a pain to install and get
up and running so follow these steps and tips on getting them to work! The
animation files always have the extension .cfp and usually always come
with a .cmx file. For the love bed animations some beds require
you do download the animations separately they will not be included with the
love bed's zip file. For such beds simply look for the sign that says: to
download animations click here than click there. There are many ways to install
animations the odd thing is it's different with each person so read
below and follow each instructions step by step to get them up and
running.
- When you have downloaded
the zip file containing the skins first you must unzip the contents using
winzip,
or sims
file maid.
- Once unzipped you have
to put each file into it's correct locations. I recommend making a test
neighbourhood in the game so you can easily buy the objects and test if the animations
are working or not. Use the cheat: rosebud after pushing CTRL+C and type in
cheat box to give you lots of cash.
- For many people all you do is
go to where the sims is installed for most people it will be: c:\program
files\maxis\the sims. and find the downloads folder. Once inside
create a NEW folder and name it to whatever the object you are trying to
install like lovebeds, or spanker etc. Now simply place (or you can even unzip
straight into this folder) all the IFF, CFP and CMX files into this new folder.
Start the
game the object should be in working order...if it is not than follow these additional
steps below. Remember to keep the actual objects .iff file in downloads that
file never needs to be moved.
- Move the .cfp and .cmx files to your
gamedata/skins folder. Start the game if the object works than your done if
not than proceed to step 5.
- Move the .cfp and .cmx files to your
gamedata/animations folder. Start the game if the object works than your
done if not than proceed to step 6.
- Move the .cfp and .cmx files to your ExpansionPack3\Animations folder
(hotdate ONLY if you have vacation and above installed than proceed to step
7 otherwise) Start the game if the object works than
your done. If not than proceed to step 7.
- If you have the United States Version and have tried all the above but the
object still does not work than try putting the .cmx and the .cfp in theSims\ExpansionPack\ExpansionPackAssets\ Make the
"ExpansionPackAssets" folder in "ExpansionPack" if you don't have it.
Start the game if the object works than your done. If not than proceed to
step 8.
- If you have expansion
packs after hotdate installed than move the .cfp and .cmx files to the
ExpanionShared folder. Start
the game if the object works than your done. If not than I'm afraid I cannot help you any further.
Sims 2 support
questions
Q: How do I install objects?
- When you have downloaded
the zip/rar file containing the objects first you must unzip the contents using
winzip,
winrar
or sims
2
file maid.
- Now locate your my documents/ea games/the sims
2/downloads folder and place the unzipped
contents in there. If there is NO downloads
folder you need to create it name it
exactly: Downloads.
- If your my documents folder is located
in a different location than make sure to
install in /ea games/the sims 2/downloads folder located in the location
where your my documents is.
- If an object has a base object
than this MUST be installed 1st before you
attempt to install any re-colors!
Q: What are base objects?
A: In the sims 2 re-colors are a sub
part of their base object the base object is an object already in the
game when a re-color is made it will use it's base object and appear in
the same location as it. Unlike in the sims if you had several
re-colors installed they would all be spread out in the categories in
the sims 2 the re-colors show up in their base object! When a new mesh
is made this becomes the base object since it's not from the game originally
any re-colors made from it must have their base object in the game
before they will exist! So when you see an object that has re-colors
always download the base object 1st before downloading any of these
re-colors it will tell you which is the base object.
Q: What are slave objects?
A: Slave objects are special objects that share
another objects textures to function. For you to use a slave object you
must have the objects base object and at least 1 recolor
installed for them to work. They can function by just having the base
object but the more recolor's you have installed the more textures will
show up on the slave object. It will tell you if an object is a slave
when you go to download it make sure to download
the base object in the same section 1st!
Q: How do I install new
meshes?
- When you have downloaded
the zip/rar file containing the objects first you must unzip the contents using
winzip,
winrar
or sims
2
file maid.
- Now locate your my documents/ea games/the sims
2/downloads folder and place the unzipped
contents in there.
- If your my documents folder is located
in a different location than make sure to
install in /ea games/the sims 2/downloads folder located in the location
where your my documents is.
Q: My downloads and/or skins
don't show up in my game?
A: This can be caused by several problems the 1st
being after you install a new expansion pack the game thinks it's wise to disable
ALL of your custom content! To re-enable it go to your options menu (F5) in
the game, select game options and in the top right you should see a menu saying custom
content. Click the star (*) than select down bottom ENABLE! Restart game and they
should all be back. If not download sims content manager from sims 2
website and use that to enable ALL your stuff. Next this is
probably the most reason people can't get their stuff to show up and you
won't believe how stupid it is! When you create your downloads folder or
the game does make sure the downloads folder starts with a capital D!
like: Downloads. If it doesn't have a capital D than you can bet half
your stuff won't appear in the game!! To rename your downloads folder
simply locate it in: my documents/ea games/the sims 2. Find the folder
downloads make sure it starts with a capital D if not click on it and
push F2 key than rename it. If you don't have a downloads folder than
create 1 right click and choose new folder make sure to name it:
Downloads! And finally when you have multiple users on your system each
person has a different my documents folder. when you install stuff make
sure it is going into YOUR my documents folder and not someone else's! If
your not sure than install the stuff into ALL the my documents/ea
games/the sims 2/downloads folders!
Q: How do I install
collection files and use them?
A: locate your my documents/ea
games/the sims 2/collection folder and simply
extract the files in there. Go into buy mode in
the game and select collections you can now
access all the objects part of that set quickly
and easily!
Q: The sex parts aren't
showing up in the game?
A: 1st make sure you have installed them correctly
into: my documents/ea games/the sims 2/downloads. And make sure you do
not have any other default female/male sex parts installed because you
can only have 1 at a time installed! And lastly the sex parts will only
show up in high graphics settings so make sure your game is set up
correctly in the game options. To do this push F5 in the game go to
graphics settings and in the top right corner select graphics settings
to HIGH. Be warned if you have a slow computer this will slow your game
down though.
Q: How do I use the nude
genetics?
A:
Click here for a tutorial!
Q: My sims look all weird
and spiky?
A: If your sims look weird, distorted or with all
spiky branches coming off them than you need to update your video
drivers. This problem is more common on ATI video cards make sure you
have the latest video drivers and also any sim patches installed to
solve this problem. If the problem still persists try turning down
graphics settings to medium or low in the game. Doing this however will
cause the sex parts not to appear. Go here for graphic card drivers:
nvidia |
ATI
Sims 3 support
questions
Q: How do I install objects and game mods?
- When you have downloaded
the zip file containing the files first you must unzip the contents using
winzip,
or winrar.
- Before you can get any custom
sims 3 content to work you need to
download and install the startup kit
click here now!
- Before continuing make sure you
have installed the latest patch use
the launcher and update through
there this MUST be done!
- Once done Just extract choose extract
here the startup kit to your my documents/your
username/electronic arts/the
sims 3
- If done right you should now
have a folder called Mods and inside this
folder is another folder called Packages.
If these both don't exist create
them now.
- From now on
install all .package files into the
Packages folder!
- For mac users go to this site
http://www.sims2wiki.info/wiki.php?title=Sims_3:Installing_Package_Files#OS_X.
Q: My default nude
skins and replacement textures are now
showing up in my game?
A: Open your my documents/electronic arts/the sims 3
folder and delete the file: SimcompositorCache. Now start the game
all sims including existing custom sims should now have the new defaults. SimcompositorCache
will create itself again this is normal
this file caches sims textures and
clothing so they load faster when you
install new clothing/skins it needs to
be deleted so the new skins can be
integrated into it otherwise the game
will just keep using the old file with
all the old skins/textures and never add
new ones.
Q: The male nude
genitals don't show up?
A: They only show up
when the sim is naked in the shower or
tub.
Q: How come there
are mostly only decorative objects
available?
A: Right now it's very
difficult to make any sims 3 custom
content the best we can make at the
moment is simple decorative items or
alter already existing items in the
game. New animations are out of the
questions right now as are any fully
interact able objects that we have made
in the sims 2. Things change though and
as soon as we can do it they'll be here!
